Bookings, cancellations and changes

The following terms apply to all appointments made for Monday to Saturday. At least 24 hours notice is requested if you need to cancel or change your appointment; otherwise the late cancellation costs as laid out below will be charged. Cancellation or change of treatment times within 24 hours of your booking will incur a charge of 100% of the full treatment value or full payment for treatments if under £10. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure. As we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the spa (verbal or written) forms a legally binding contract.

Changes to your appointment after booking

If a requested therapist is not available at the time of your appointment due to unforeseen circumstances such as illness, we reserve the right to transfer the booking to an alternative therapist. Rarely, due to circumstances beyond our control, it is necessary to cancel or reschedule an appointment time, however if this is necessary, we will contact you by telephone as soon as possible.

Group bookings

Applies to couple or group bookings: A minimum of 72 hours notice is required for cancellations or changes to appointments otherwise the charges outlined in bookings, changes and cancellations will apply.

Late arrival for treatments

Please note that if guests arrive late for an appointment the treatment time will be shortened to ensure subsequent treatments run on time. The full price of the treatment will be charged.

Mobile phones

We request that all mobile phones be turned off or placed on silent whilst in the spa to ensure a relaxed atmosphere and to ensure that others are not disturbed during quiet treatments.

children

We respectfully ask that adults do not bring children under the age of 14 into the spa for health and safety reasons and to keep noise levels to a minimum to avoid the disturbance of other guest’s treatments. Management reserve the right to ask for children to be removed if unable to comply with terms and conditions.

Client confidentiality

We take the issue of client confidentiality very seriously. All personal information and treatment details are kept securely and in confidence and will not be disclosed to any third party outside of the business.

Payment

We accept all major credit and debit cards. All prices displayed are inclusive of VAT at the current rates and are correct at the time of publishing.

We reserve the right to change or withdraw any prices, terms, conditions or offers at any time without prior notice. We also reserve the right to refuse a booking.